Helli Assistive Device ISO Code
Communication software Helli – give voice to those who cannot speak.
⚠️ This support information applies only to Estonia
Proximity communication devices, DIALOGUE DEVICES ISO 22.21.09 – Helli software
To receive a government-subsidized assistive device (Social Insurance Board), follow these steps:
Specialist or doctor confirms the child's need for an assistive device
and documents this on an assistive device (paper) certificate The assistive device certificate can be issued by: • Doctor • Nurse • Midwife • Physiotherapist with a qualification • Occupational therapist with a qualification • Speech therapist with level 7 or 8 qualification • Audiologist with a master's degree in audiology • Rehabilitation team as a rehabilitation plan The assistive device certificate is a document that proves the need to use an assistive device and on the basis of which the state assumes the obligation to pay for the assistive device.

Exception application
To receive an assistive device, the parent must complete an exception application. The parent can ask for help from the specialist who issued the assistive device certificate when completing the application.

The parent contacts the assistive device company Helli
Email: helli@helli.ee The company guides the parent and offers a trial period. During the trial period, the parent must record some simple tasks showing how they use the Helli solution with their child. The Helli team provides 100% guidance in this area.

Service provider price quote
Siran Tech OÜ, the company providing the Helli assistive device solution, prepares a price quote showing that the total monthly cost of the solution is €49.90, with 90% paid by the Social Insurance Board and 10% by the parent (based on monthly invoices sent to the parent by Siran Tech OÜ).

Start 14-day trial period
During the trial period, the parent must record some simple tasks showing how they use the Helli solution with their child.




Submit documents:
• Helli Price Quote • Exception Application • Doctor/Specialist Certificate • Video material about Helli usage Address: info@sotsiaalkindlustusamet.ee
Social Insurance Board issues a decision
Positive – YES, use Helli with 90% discount Negative – NO, with justification In case of a positive decision, the client continues using the Helli solution. The client and their family are fully supported by the Helli team, who offers quick solutions to problems, developmental training, and inspiring individual approaches tailored to their needs.
